Revision Policy
We provide up to 20 revisions per project to help refine your work based on the original brief. Revisions are intended to improve the initial concept and do not include complete changes in direction or entirely new concepts.
Eligibility for Refunds
You may request a refund under the following conditions:
- Duplicate charge due to a processing error
- Failure to deliver the service as agreed
- Inability to meet the requirements outlined in your original brief
For dissatisfaction with design services, a refund request must be submitted within 5 days of the initial design delivery. If no request is received within this timeframe, it will be assumed that you are satisfied with the delivered work.
Refund Structure
Refunds are issued based on how soon the request is made relative to the initial concept delivery:
Non-Refundable Conditions
Refunds will not be applicable in the following cases:
- A revision has already been requested after initial delivery
- Change of mind after work has started
- Lack of communication for more than 3 weeks after multiple follow-ups
- Requests that fall outside the defined refund timeframe
In case of inactivity, the project will be placed on hold and may resume once communication is re-established.
Refund Process
All refund requests must be submitted via email at sales@conxeptrix.com with a clear explanation of the concern. Each request will be reviewed individually, and Conxeptrix reserves the right to approve or decline requests based on policy compliance.
Important Note
Once a refund is processed, all rights to the delivered work remain with Conxeptrix.com, and you are not permitted to use, reproduce, or distribute any materials provided.
Questions?
If you have any questions regarding this Refund Policy, please contact our support team:
Reach us at sales@conxeptrix.com — we are happy to clarify any aspect of our refund process.
