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    <h1>Refund Policy</h1>
    <p class="legal-hero-sub">Conxeptrix aims to provide a smooth and satisfactory experience. Here is our structured and transparent refund policy.</p>
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        <p class="legal-toc-title">Contents</p>
        <ul>
          <li><a href="#revision-policy">Revision Policy</a></li>
          <li><a href="#eligibility">Eligibility for Refunds</a></li>
          <li><a href="#refund-structure">Refund Structure</a></li>
          <li><a href="#non-refundable">Non-Refundable</a></li>
          <li><a href="#refund-process">Refund Process</a></li>
          <li><a href="#important-note">Important Note</a></li>
          <li><a href="#contact">Contact Us</a></li>
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        <div class="legal-section" id="revision-policy">
          <span class="legal-section-badge">Revisions</span>
          <h2>Revision Policy</h2>
          <p>We provide up to 20 revisions per project to help refine your work based on the original brief. Revisions are intended to improve the initial concept and do not include complete changes in direction or entirely new concepts.</p>
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        <div class="legal-section" id="eligibility">
          <span class="legal-section-badge">Eligibility</span>
          <h2>Eligibility for Refunds</h2>
          <p>You may request a refund under the following conditions:</p>
          <ul>
            <li>Duplicate charge due to a processing error</li>
            <li>Failure to deliver the service as agreed</li>
            <li>Inability to meet the requirements outlined in your original brief</li>
          </ul>
          <p>For dissatisfaction with design services, a refund request must be submitted within <strong>5 days</strong> of the initial design delivery. If no request is received within this timeframe, it will be assumed that you are satisfied with the delivered work.</p>
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        <div class="legal-section" id="refund-structure">
          <span class="legal-section-badge">Structure</span>
          <h2>Refund Structure</h2>
          <p>Refunds are issued based on how soon the request is made relative to the initial concept delivery:</p>
          <div class="refund-timeline">
            <div class="refund-step">
              <div class="refund-step-pct">100%</div>
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                <strong>Before Initial Concept Delivery</strong>
                <span>Full refund (minus a 10% service &amp; processing fee)</span>
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            <div class="refund-step">
              <div class="refund-step-pct">66%</div>
              <div class="refund-step-info">
                <strong>Within 48 Hours of Initial Delivery</strong>
                <span>66% refund (minus a 10% service &amp; processing fee)</span>
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            <div class="refund-step">
              <div class="refund-step-pct">33%</div>
              <div class="refund-step-info">
                <strong>Between 48–120 Hours of Initial Delivery</strong>
                <span>33% refund (minus a 10% service &amp; processing fee)</span>
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            <div class="refund-step no-refund">
              <div class="refund-step-pct">0%</div>
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                <strong>After 120 Hours of Delivery</strong>
                <span>Refund requests will not be entertained</span>
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        <div class="legal-section" id="non-refundable">
          <span class="legal-section-badge">Exclusions</span>
          <h2>Non-Refundable Conditions</h2>
          <p>Refunds will not be applicable in the following cases:</p>
          <ul>
            <li>A revision has already been requested after initial delivery</li>
            <li>Change of mind after work has started</li>
            <li>Lack of communication for more than 3 weeks after multiple follow-ups</li>
            <li>Requests that fall outside the defined refund timeframe</li>
          </ul>
          <p>In case of inactivity, the project will be placed on hold and may resume once communication is re-established.</p>
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        <div class="legal-section" id="refund-process">
          <span class="legal-section-badge">Process</span>
          <h2>Refund Process</h2>
          <p>All refund requests must be submitted via email at <a href="mailto:sales@conxeptrix.com">sales@conxeptrix.com</a> with a clear explanation of the concern. Each request will be reviewed individually, and Conxeptrix reserves the right to approve or decline requests based on policy compliance.</p>
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        <div class="legal-section" id="important-note">
          <span class="legal-section-badge">Note</span>
          <h2>Important Note</h2>
          <p>Once a refund is processed, all rights to the delivered work remain with Conxeptrix.com, and you are not permitted to use, reproduce, or distribute any materials provided.</p>
        </div>

        <div class="legal-section" id="contact">
          <span class="legal-section-badge">Contact</span>
          <h2>Questions?</h2>
          <p>If you have any questions regarding this Refund Policy, please contact our support team:</p>
          <div class="legal-contact-card">
            <div class="icon">✉️</div>
            <p>Reach us at <a href="mailto:sales@conxeptrix.com">sales@conxeptrix.com</a> &mdash; we are happy to clarify any aspect of our refund process.</p>
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